The Academy Workspace

12 questions across the six modules

One answer per question. The 80% readiness threshold is a learning simulation only — it is never an employment decision, and no result leaves your browser.

1. 1. A prospect asks how much revenue the AI Receptionist will add. What is the correct response?

   Quote the typical percentage lift other clients see.

   Describe the operational outcomes and offer to measure against their own baseline after launch.

   Promise it pays for itself within the first month.

   Estimate a figure so the conversation keeps moving.
2. 2. What is the actual deliverable of a discovery conversation?

   A booked demo.

   A signed contract.

   A written scope with constraints and unknowns captured.

   A list of features the prospect liked.
3. 3. A caller asks something the approved knowledge source does not cover. The bot should:

   Give the most likely answer based on similar businesses.

   Say it does not have that information and escalate to a human.

   End the call politely.

   Repeat the question until the caller rephrases it.
4. 4. What must happen before a bot configuration goes live?

   A documented test pass and explicit written human approval.

   A successful happy-path test.

   Client verbal agreement on a call.

   Nothing — it can be adjusted after launch.
5. 5. A workflow is considered ready to ship when:

   It fires correctly in a single test.

   The client has seen a screenshot of it.

   Its trigger, steps, owner, QA checks, and a tested rollback are documented.

   It has been running quietly for a week.
6. 6. What does a usable rollback plan require?

   An intention to disable the workflow if needed.

   A documented off-state that has actually been tested.

   Access to the client's account.

   A backup of the contact list.
7. 7. Which lead source is acceptable under Nexus standards?

   A purchased list of personal mobile numbers.

   Contacts scraped from a site whose terms forbid it.

   Public business listings and the prospect's own published business information.

   Any list a client supplies, without questions.
8. 8. A recipient opts out, then later appears on a new client-supplied list. What happens?

   They may be contacted since it is a new campaign.

   Suppression is permanent and takes priority over any campaign.

   They can be contacted on a different channel.

   The client decides case by case.
9. 9. What is the correct access posture during onboarding?

   Full administrative access to save time later.

   Shared credentials stored by the operator.

   Minimum access needed, through the client's own accounts, logged.

   Whatever the client offers first.
10. 10. When should a launch be scheduled?

    Inside staffed hours so a human can respond to surprises.

    Overnight, to limit customer exposure.

    On a Friday afternoon so the weekend absorbs issues.

    Whenever the configuration is finished.
11. 11. You suspect client customer data was exposed to an unapproved tool. You should:

    Quietly remove it and continue.

    Wait until you can confirm the full impact.

    Escalate immediately with the facts you have and the action already taken.

    Ask the client to investigate.
12. 12. What role does automation play in decisions that affect people?

    It supports the decision; a person makes it.

    It makes routine decisions autonomously.

    It decides unless someone objects.

    It decides for hiring and qualification.

Answer all 12 questions to score.