Terms of Service

These terms form an agreement between you and [Owner to confirm: full legal business name] ("Nexus AI Gateway", "we", "us"), registered at [Owner to confirm: registered business address]. Contact: [Owner to confirm: primary contact email address]. By using this website or purchasing a plan you accept these terms.

We configure and operate AI voice and messaging assistants ("AI employees") that answer calls, reply to messages, qualify enquiries, and book appointments according to the scripts and rules agreed with you.

Scope, integrations, hours of coverage, and onboarding timelines are recorded in your order or statement of work. Anything not recorded there is out of scope until agreed in writing.

Any percentages, multipliers, or response-time figures shown on this website are illustrative goals used to explain how the service works. They are not guarantees, forecasts, or contractual commitments, and results vary by business, call volume, and configuration.

• Provide accurate business information, scripts, and access needed to configure the service.
• Hold the rights and consents required for any content, contact lists, or recordings you supply.
• Keep account credentials secure and tell us promptly about suspected misuse.
• Comply with laws that apply to your use of automated calling, messaging, and call recording in your jurisdiction.

You may not use the service for unlawful, deceptive, harassing, or high-risk purposes, including emergency response, medical diagnosis, or legal or financial advice presented as professional advice. We do not represent the service as HIPAA compliant, and it must not be used to process protected health information unless a separate written agreement says otherwise.

Setup fees and recurring subscription fees are shown on the pricing page and confirmed in your order. Unless stated otherwise, fees are billed in [Owner to confirm: billing currency] and are exclusive of applicable taxes.

Subscriptions renew automatically each billing period until cancelled. Card payments are processed by our payment provider; we do not store full card details. Refund eligibility is described in our Refund Policy.

The service relies on third-party telephony, calendar, CRM, and AI model providers. Their availability and terms are outside our control, and interruptions caused by those providers are not a breach of these terms.

We retain all rights in our software, prompts, configurations, and documentation. You retain all rights in your business data and content. You receive a non-exclusive, non-transferable right to use the service during your subscription term.

Each party will protect the other's confidential information and use it only to perform this agreement. Our handling of personal information is described in our Privacy Policy and, where required, a data processing addendum at [Owner to confirm: data processing addendum reference].

The service is provided on an "as is" and "as available" basis without warranties of uninterrupted or error-free operation. To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability is limited to the fees you paid in the [Owner to confirm: liability cap period, e.g. preceding three months]. Nothing limits liability that cannot be limited by law.

Either party may terminate a subscription with [Owner to confirm: notice period for cancellation] written notice effective at the end of the current billing period. We may suspend the service immediately for non-payment or breach of the acceptable use section. On termination we will help you export your configuration and data for [Owner to confirm: post-termination data export window].

We may update these terms to reflect changes to the service or the law. Material changes will be notified by email or in-app notice at least [Owner to confirm: advance notice period for term changes] before they take effect.

These terms are governed by the laws of [Owner to confirm: governing law jurisdiction], and the courts of [Owner to confirm: court venue] have exclusive jurisdiction over any dispute.