Legal

Privacy Policy

Last updated: August 4, 2026

This policy explains what information Nexus AI Gateway collects through this website and our services, how it is used, and the choices available to you.

Draft for owner review. This document is a draft prepared for Nexus AI Gateway and is not legal advice. Every bracketed placeholder must be confirmed by the business owner, and the final wording should be reviewed by a qualified attorney before publication.

1. Who we are

This website is operated by [Owner to confirm: full legal business name], with a registered address at [Owner to confirm: registered business address]. Privacy questions can be sent to [Owner to confirm: privacy contact email address].

2. Information we collect

Information you provide. When you submit the contact or demo form we collect your name, email address, phone number, and any company, industry, or message details you choose to include, together with your consent to be contacted.

Service data. If you become a customer, our AI services process call, message, and scheduling data on your behalf. The categories, retention, and processing terms are set out in your service agreement.

Technical data. Our hosting provider processes standard request data such as IP address, browser type, and pages requested in order to serve and secure the site.

3. How we use information

  • To respond to your enquiry and arrange a demo.
  • To provide, configure, and support the services you purchase.
  • To keep records of consent, quotes, and agreements.
  • To maintain the security and reliability of our systems.
  • To send service updates or marketing only where you have opted in, with an unsubscribe option in every message.

4. Legal bases

Where applicable law requires a legal basis, we rely on your consent for enquiry handling and marketing, contract performance for delivering purchased services, and our legitimate interests for security and record-keeping. [Owner to confirm: whether GDPR/UK GDPR applies to your customer base]

5. Sharing and service providers

We share information with service providers who help us operate — for example website hosting, email delivery, calendar and CRM tools, telephony or voice-AI providers, and payment processing. These providers act on our instructions under contract. [Owner to confirm: final list of subprocessors and their locations] We do not sell personal information.

6. Retention

Enquiry records are kept only as long as needed to respond and to meet record-keeping obligations, then deleted or anonymized. [Owner to confirm: specific retention periods for enquiries and customer records]

7. Security

We use access controls, encryption in transit, and vendor review to protect information. No online service can promise absolute security, and we make no guarantee against all possible incidents. [Owner to confirm: any additional security controls or certifications you can evidence]

8. Your choices and rights

You can ask us to access, correct, or delete the details you submitted, or withdraw consent to be contacted, by emailing [Owner to confirm: privacy contact email address]. Depending on where you live, you may have additional rights under local law, including the right to complain to a supervisory authority.

9. Cookies and analytics

This site uses only the cookies needed to serve pages and remember your session unless analytics are enabled later. [Owner to confirm: whether analytics or advertising cookies will be used, and which providers]

10. Children

Our services are intended for businesses and are not directed to children.

11. Changes and contact

We will update this page when our practices change and revise the date above. Questions can be sent to [Owner to confirm: privacy contact email address] or by post to [Owner to confirm: registered business address].